ASMO GROUP takes its own calls with Aziz

01Challenge

Clients call ASMO GROUP with all kinds of questions. The task is to answer every call and pass each request to a manager without losing any.

• Answer every call — 24/7
• Speak to clients in their language
• Pass the request to a manager right away

02Solution

Aziz answers calls to the company number: he answers questions based on the price list and notes down the caller’s name and what they need. The request card goes to the managers’ group in Telegram.

1. Customer
2. ASMO GROUP number
3. Aziz
4. Managers’ group

Answers

From the price list, in the client’s language

Notes down

Name, phone and what’s needed

Sends

The request card to the Telegram group

03Result

Figures will appear after we measure. No made-up percentages: we’ll measure the following and put the figures here.